Shipping policy

SHIPPING POLICY

Last Updated: August 31, 2026

Thank you for shopping with KĀMOKU.

This Shipping Policy explains how orders placed through kamoku.com are processed, shipped, and delivered, and how shipping-related issues are handled.

This Policy applies to purchases made directly through our Site, including applicable subscription renewal orders, and should be read together with our Terms & Conditions and Refund & Return Policy.

KĀMOKU is operated by Oasis Beauty USA LLC.

 

 

1. FAST ORDER PROCESSING

KĀMOKU processes orders quickly, and fulfillment may begin shortly after an order is placed.

Because orders may enter fulfillment immediately, customers should carefully review their order before completing checkout, including:

  • Products and quantities;

  • Subscription selections;

  • Shipping address;

  • Billing information; and

  • Other order details.

Please make sure you are ready to complete your purchase before submitting your order.

Submitting an order does not guarantee that it can later be changed or cancelled.

Any estimated processing or shipment timeframe displayed on the Site, at checkout, or in an order confirmation is subject to product availability, fulfillment capacity, and circumstances outside our reasonable control.

 

 

2. ORDER CHANGES AND CANCELLATIONS

If you notice a problem immediately after placing an order, you may contact:

operation@kamoku.com

We may attempt to assist if the order has not yet entered fulfillment, but changes and cancellations are not guaranteed.

Because our fulfillment process may begin quickly, an order may become unavailable for modification shortly after it is submitted.

Once an Order Has Shipped

Once an order has been transferred to a shipping carrier, it cannot be cancelled or modified through KĀMOKU.

This includes requests to:

  • Cancel the order;

  • Change products;

  • Change quantities;

  • Change the delivery address; or

  • Redirect the shipment.

After carrier acceptance, customers should contact the applicable carrier directly regarding any delivery-change, hold, redirect, or intercept options that the carrier may offer.

KĀMOKU cannot guarantee that a carrier will be able to modify a shipment after acceptance.

Nothing in this section limits cancellation rights that applicable law specifically requires us to provide.

 

 

3. SHIPPING DESTINATIONS

We currently ship to eligible addresses within the United States.

Available delivery options will be displayed at checkout.

Certain addresses, destinations, products, or shipping methods may be unavailable or subject to restrictions.

We do not guarantee delivery service to every U.S. address or territory.

 

 

4. SHIPPING RATES

Shipping rates are calculated and displayed at checkout before an order is completed.

Rates may vary depending on:

  • Delivery destination;

  • Package weight or dimensions;

  • Shipping service;

  • Order value; and

  • Applicable shipping promotions.

Free or discounted shipping may be subject to minimum purchase requirements, location restrictions, promotional periods, selected products, or other conditions disclosed with the offer.

 

 

5. SHIPPING CONFIRMATION AND TRACKING

Once an order has been transferred to the applicable shipping carrier, we will generally provide tracking information when available.

Tracking information is generated and maintained by the carrier rather than KĀMOKU.

Carrier tracking may occasionally:

  • Update slowly;

  • Contain delayed scans;

  • Display inaccurate information;

  • Change an estimated delivery date; or

  • Show limited tracking activity.

A temporary tracking delay does not necessarily mean that a shipment has been lost.

 

 

6. CARRIER DELIVERY TIMES AND DELAYS

Once KĀMOKU has timely transferred an order to the shipping carrier, transportation and delivery are performed by the carrier.

Estimated transit and delivery dates provided by a carrier are generally estimates and are not guaranteed by KĀMOKU.

Carrier delays may result from circumstances including:

  • Carrier operational delays;

  • Weather;

  • Natural disasters;

  • Transportation disruptions;

  • Peak shipping periods;

  • Holidays;

  • Labor disruptions;

  • Regional service interruptions;

  • Government actions;

  • Delivery-access problems; or

  • Other circumstances outside KĀMOKU's reasonable control.

Carrier Delays After Shipment

To the fullest extent permitted by applicable law, KĀMOKU is not responsible for ordinary delays caused by the shipping carrier after KĀMOKU has properly transferred the shipment to that carrier.

A carrier delay after shipment does not, by itself:

  • Cancel the order;

  • Create a right to a refund;

  • Create a right to free replacement merchandise; or

  • Establish that KĀMOKU failed to fulfill the order.

KĀMOKU does not guarantee that individual notifications will be provided for ordinary carrier transit delays after shipment.

Customers should use the tracking information provided and contact the applicable shipping carrier directly for current transit and delivery information.

We may reasonably assist where appropriate, but we do not control carrier operations or delivery schedules.

Nothing in this section limits any remedy that applicable law specifically requires.

 

 

7. DELAYS BEFORE SHIPMENT

KĀMOKU does not intend to promise a guaranteed shipment date unless one is expressly stated as guaranteed.

If KĀMOKU becomes unable to ship an order within a timeframe that we are legally required to meet, we will provide any notice, cancellation option, consent opportunity, or refund required by applicable law.

This requirement concerns delays in shipping the order from KĀMOKU to the carrier.

It does not mean that KĀMOKU will separately notify customers regarding every ordinary carrier delay that occurs after shipment.

 

 

8. SHIPPING ADDRESS — CUSTOMER RESPONSIBILITY

Customers are responsible for providing a complete, accurate, current, and deliverable shipping address before placing an order.

Please carefully verify:

  • Recipient name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP code; and

  • Any other required delivery information

before submitting your purchase.

Address Changes

Because KĀMOKU processes orders quickly, we cannot guarantee that an address can be changed after an order is submitted.

If you discover an error immediately, you may contact:

operation@kamoku.com

We may attempt to assist if operationally possible.

However, we are not responsible for failing to correct an address after the customer has submitted incorrect information where the order has already entered fulfillment or shipment.

After Shipment

Once the package has been transferred to the carrier, KĀMOKU generally cannot change the shipping address.

The customer must contact the applicable carrier directly to determine whether the carrier can:

  • Redirect the package;

  • Hold the package;

  • Correct the address; or

  • Make another delivery arrangement.

Carrier options are determined solely by the carrier and are not guaranteed by KĀMOKU.

Loss Caused by an Incorrect Customer Address

To the fullest extent permitted by applicable law, KĀMOKU is not responsible for:

  • Misdelivery;

  • Nondelivery;

  • Return to sender;

  • Loss;

  • Additional shipping costs; or

  • Other delivery problems

caused solely by an incorrect, incomplete, outdated, inaccessible, or otherwise inaccurate address supplied by the customer.

If the shipment is returned to KĀMOKU because of a customer-provided address error, the customer may be responsible for additional shipping charges if reshipment is requested.

 

 

9. PACKAGES LOST BY A SHIPPING CARRIER

Once a package has been properly transferred to a shipping carrier, certain events occurring during transportation are outside KĀMOKU's direct possession and control.

If a carrier appears to have lost a package during transit, the customer should first review the tracking information and contact the applicable carrier where appropriate.

The customer may also contact:

operation@kamoku.com

Carrier Investigation

Depending on the carrier and shipping service, KĀMOKU may provide reasonable assistance with:

  • Tracking information;

  • Shipment documentation;

  • Proof of shipment;

  • Carrier contact information; or

  • A carrier loss or insurance claim.

The customer may be required to cooperate directly with the carrier and provide information required for the investigation or claim.

Responsibility for Carrier Loss

To the fullest extent permitted by applicable law, KĀMOKU does not assume responsibility for loss caused solely by the acts or failures of an independent shipping carrier after a shipment has been properly tendered to that carrier, except to the extent KĀMOKU is legally required to provide a remedy.

Whether risk of loss has transferred, whether carrier insurance applies, and what remedy may be available will depend on:

  • Applicable law;

  • The applicable shipping arrangement;

  • Carrier terms;

  • Available insurance or shipping protection;

  • Tracking and delivery records; and

  • The circumstances of the shipment.

A carrier-caused loss does not automatically entitle the customer to an immediate refund or replacement before the shipping issue has been reasonably investigated.

Carrier Claims and Insurance

Where carrier insurance or indemnity is available, a claim may be submitted by KĀMOKU, the customer, or another eligible party depending on the carrier's applicable rules.

We may reasonably cooperate in such a claim when appropriate.

Any replacement, refund, credit, or other remedy will be determined in accordance with applicable law, carrier findings, applicable insurance or shipping protection, and our policies.

 

 

10. PACKAGES MARKED “DELIVERED”

If tracking indicates that a package has been delivered but the customer cannot locate it, the customer should first:

  • Check the delivery location;

  • Check porches, doorways, garages, mailboxes, and surrounding areas;

  • Check with household members;

  • Check with neighbors where appropriate;

  • Contact building management, reception, or mailroom staff where applicable;

  • Review any carrier delivery photograph; and

  • Contact the shipping carrier directly.

Customers should allow a reasonable short period where appropriate in case a carrier delivery scan was entered before final physical delivery.

Confirmed Delivery

If carrier records reasonably confirm that the package was properly delivered to the shipping address provided by the customer, then, to the fullest extent permitted by applicable law, KĀMOKU is not responsible for loss, theft, disappearance, or damage occurring after confirmed delivery.

This includes packages lost or stolen from:

  • Porches;

  • Doorsteps;

  • Mailboxes;

  • Mailrooms;

  • Apartment common areas;

  • Building entrances;

  • Reception areas;

  • Front desks; or

  • Other delivery locations.

A refund or replacement is not automatically available because a customer cannot locate a package after proper delivery has been confirmed.

The customer should pursue any applicable post-delivery loss or theft issue directly with the carrier and, where appropriate, local property management or law-enforcement authorities.

KĀMOKU may reasonably assist by providing available tracking or delivery documentation.

 

 

11. DAMAGED SHIPMENTS

If a product arrives damaged, leaking, broken, or otherwise materially compromised, please contact:

operation@kamoku.com

as soon as reasonably possible.

We recommend reporting the issue preferably within 7 days of delivery.

We may request:

  • Your order number;

  • Photographs of the product;

  • Photographs of the shipping package;

  • Product batch or lot information; and

  • A description of the issue.

Please retain the product and packaging while the issue is being reviewed where reasonably possible.

Carrier-Caused Damage

Where available evidence indicates that damage occurred during carrier transportation rather than because of a KĀMOKU fulfillment or manufacturing error, the matter may be handled through the applicable carrier or shipping insurance process.

KĀMOKU may reasonably assist with documentation or a carrier claim.

Nothing in this section requires KĀMOKU to bear losses caused solely by an independent carrier beyond what applicable law requires.

 

 

12. KĀMOKU FULFILLMENT ERRORS

KĀMOKU remains responsible for errors that are properly attributable to our own fulfillment operations to the extent required by applicable law.

Examples may include:

  • Shipping the wrong product;

  • Shipping the wrong quantity;

  • Omitting a purchased product; or

  • Another confirmed fulfillment error attributable to KĀMOKU.

If we confirm such an error, we will provide an appropriate remedy.

Where permitted by applicable law, the initial remedy may include:

  • Sending the correct item;

  • Sending a missing item;

  • Replacement;

  • Store credit where agreed;

  • Refund where appropriate; or

  • Another reasonable remedy.

KĀMOKU may choose an appropriate remedy based on the circumstances where applicable law allows us to do so.

 

 

13. RETURNED OR UNDELIVERABLE PACKAGES

A carrier may return a shipment to KĀMOKU because of:

  • An incorrect or incomplete address;

  • Failed delivery attempts;

  • Customer refusal;

  • Failure to collect a package;

  • Inaccessible delivery locations; or

  • Other carrier-determined delivery problems.

If the return resulted from an issue attributable to the customer, including an incorrect shipping address, the customer may be responsible for additional shipping charges if reshipment is requested.

Original shipping costs may be non-refundable to the extent permitted by our Refund & Return Policy and applicable law.

If the problem resulted from a confirmed KĀMOKU error, we will provide the remedy required or appropriate under applicable law.

 

 

14. SUBSCRIPTION ORDERS

Subscription and recurring orders are subject to the same shipping rules described in this Policy.

Customers are responsible for updating their shipping address before a subscription renewal order is processed.

Because KĀMOKU processes orders quickly, a properly authorized subscription renewal order that has entered fulfillment or been transferred to the carrier cannot generally be cancelled because the customer forgot to cancel or update the subscription before renewal.

Once shipped, requests concerning address changes or carrier delivery should be directed to the applicable carrier.

Additional subscription rules are provided in our Terms & Conditions and Refund & Return Policy.

 

 

15. RETURNS

Returns are governed by our Refund & Return Policy.

Do not send products to the address shown on a shipping label unless KĀMOKU specifically instructs you to do so.

The applicable return address may be different from the original shipping location.

Because KĀMOKU sells skincare, tattoo-care, and other personal-care products, opened, used, unsealed, contaminated, altered, or otherwise non-resalable products may not qualify for return or refund for health, hygiene, safety, quality-control, or product-integrity reasons.

 

 

16. LIMITATION TO KĀMOKU'S RESPONSIBILITY

KĀMOKU is responsible for its own obligations and conduct only to the extent required by applicable law and these policies.

To the fullest extent permitted by applicable law, KĀMOKU is not responsible for losses, expenses, delays, or other consequences caused solely by:

  • Shipping carriers;

  • Customer-provided address errors;

  • Customer failure to retrieve a shipment;

  • Theft after confirmed delivery;

  • Building or mailroom handling;

  • Weather;

  • Natural disasters;

  • Transportation interruptions;

  • Third-party actions; or

  • Other circumstances outside KĀMOKU's reasonable control.

Where appropriate, we may voluntarily provide reasonable assistance in investigating a third-party shipping problem.

Providing assistance does not constitute an admission that KĀMOKU caused or is legally responsible for the underlying loss.

Nothing in this Policy excludes a responsibility or consumer remedy that applicable law does not permit us to exclude.

 

 

17. CONSUMER RIGHTS

Nothing in this Shipping Policy waives, limits, or excludes any consumer right or remedy that cannot legally be waived under applicable federal, California, or other applicable law.

Where a mandatory legal requirement conflicts with this Policy, the mandatory legal requirement will control.

 

 

18. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in:

  • Shipping practices;

  • Fulfillment operations;

  • Carriers;

  • Subscription programs;

  • Business operations; or

  • Applicable legal requirements.

When updated, we will revise the “Last Updated” date shown above.

Changes will apply prospectively where required by applicable law.

 

 

19. CONTACT US

For shipping-related questions, please contact:

KĀMOKU
Operated by: Oasis Beauty USA LLC
Email: operation@kamoku.com
Mailing Address: 692 Parkridge Ave, Norco, CA 92860, USA
Website: kamoku.com